During the first half of 2021, Compass Plus conducted a two-part survey to delve into how UK consumer habits have changed in payments and banking. Participants were asked questions relating to the way they make payments, the security of various payment methods, emerging trends, their current banking habits, and the way their behaviours are likely to change in the future.
Over the past 10 years, TranzAxis has cemented itself as one of the most innovative payments platforms in the world. Our latest e-book delves into the history and evolution of the payments industry, exploring why TranzAxis was built and where it fits into the modern day payments landscape.
As technologies develop, consumers’ capacity to adapt keeps improving. Most people weren’t comfortable with land-line phones until the 1930s, 50 years after they were invented. By contrast, it took just 10 years for smartphones to become a part of people’s everyday lives. Likewise with mobile banking: launched less than 20 years ago, today around 80% of bank customers in developed economies use mobile as their primary banking channel.
As demand for digital transformation and innovation increases, FIs are looking for ways to evolve and differentiate themselves from others in the crowded marketplace. However, selecting the right vendor and platform can be challenging when all vendors seem to have similar offerings – FIs need to be able to cut through the through marketing vernacular to build a clear understanding of the platform’s capabilities. This impact study sets out the key considerations FIs must make to effectively deploy their strategy. From avoiding outdated assumptions, outlining clear objectives, steering clear of industry buzzwords, to asking the right questions, these fundamental tools will only assist financial organisations in their journey to enhance or transform their digital offering.
Remote working is not a new trend and, here at Compass Plus, we want to assure you that we have many, many years’ experience of delivering successful projects remotely – regardless of your size or geography, we’ve got you covered.
In the last decade, bundled products and services became broadly unpopular, with customers preferring to shop around for the best deal on each item. Whether it’s for financial services, utilities, telecoms or retail shopping, consumers are certainly still price-sensitive and want a good deal. But, as consumer lives have become busier and digital access has improved in the last couple of years, a new trend has begun to emerge towards rebundling products and services again. The rising stars (and perhaps even the drivers for this change) are super apps. As aggregators of products and services, consumers see an advantage in super apps, since they offer ease, convenience and the chance to receive more personalised services and offers. The question is: will this be another trend that unravels in a few years’ time, or are super apps here to stay?
A new report from Compass Plus and internationally renowned payment specialists PayX takes a deep dive into TranzAxis, the Open Development Payments Platform from Compass Plus. The driving force behind this unrestricted analysis into TranzAxis stemmed from two key areas that Compass Plus felt were pertinent to address. Firstly, Compass Plus are technology experts before everything else, motivated by their desire to evolve and create, so any and all insights would be invaluable to the continued enhancement of the platform. The second reason was more competitively strategic: the company wanted to prove that TranzAxis really does deserve to be highlighted as a platform with capabilities that go beyond buzzwords and tick boxes.
The last 10 years has been transformative for the financial services sector. Whilst this evolution has opened up much wider access to financial services, the shift to online banking, e-commerce and mobile wallets has also presented a whole new range of opportunities for criminals. This paper examines how fraud happens by looking at the various types that are prevalent today, the hidden costs, and how a multi-layered approach to fraud management can combat the constantly changing threats from fraudsters.
With increased transaction volumes and a proliferation of channels and payment instruments, the electronic payments space is more complex than ever. This exponential climb in the volume of cashless transactions puts added stress on the financial institutions (FIs) that process them and, if not managed properly, has the potential to be very costly in the future. To future-proof their business and remain competitive in this dynamic industry, FIs need to assess the current systems they use to run their payments business and make the changes necessary to cope with increasing transaction volumes if they are to ensure current and future growth. This paper explains what an FI should look at when measuring system performance and how best to leverage this data to make an informed decision when reviewing software vendors.
As financial institutions fight to retain customer loyalty, gain competitive advantage and increase revenues, their success hinges on staying relevant to consumers by adding value and adapting to fulfil changing requirements. Across banking channels, it is mobile that has advanced the most in recent years, yet research suggests that consumers aren't overly satisfied with it. This paper demonstrates that while there is no 'one size fits all' approach to the implementation of mobile banking services, there are critical strategic considerations and guidelines that will underpin aa successful mobile strategy.
Obvious fiscal and operational pressures aside, the underlying challenge facing financial institutions is serving today's mobile, socially oriented, security conscious and loyalty reluctant customers in a marketplace which is increasingly dynamic, regulated and unpredictable. This paper examines the integral role that payments will plat in this new landscape; discussing its pivotal function in building trust and loyalty to differentiate and gain a competitive advantage. It also explores how payment systemsare uniquely placed to drive new revenue based services: and how their reengineering and customisation can unlock new profitability through improved efficiency, increased performance and optimisation of resources.